Customer Service

Payment policy

We enable in different ways the hotel rent. You may apply a proper way for you. Hereby you’ll find the ways of payment.

1. Cash

This procedure takes place also near the Reception.

2. Credit Card

This transaction take place near the Reception.

3. Bank Transfer

You may ask to your bank to do the rent from your account to ours. Our details on that will be given to our e-mail. In this way you’ll proceed with the reservation form. By the moment that we take the bill from you or by the transfer verification, we start the booking procedure.

Privacy Policy

When you enter to our internet site we don’t get any personal information about you .The only thing that we can get from you consist on the information that you want to give us through the booking that you do.

To book through internet site first we have to ask you some simple information about you on the function of a right booking.

This information consists of details on you like: Your name, your address etc. The personal information that you give to us pretend to be privy kept and you privacy safe.

Booking Cancellation

To cancel your booking you have to contact us at our internet address or by phone line. Our cancel booking politic consist of no extra payment.
We will charge you in the case of a booking cancellation process with one day delay before your arrival date.

Complaints

In the case you’ll have a complaint on the hotel service you have to be informed immediately   find a solution this way by us.